Cancellation Policies

Flexible Policy for Cancellations and Refunds.



You will receive a full refund of the tour price:

  • If the Guide cancels the tour;
  • If You cannot take the tour because of an unforeseeable event that is out of your control (“Unforeseeable Events”).
  • If you cancel the tour at least with 72 hours before the tour starts.

The determination of what constitutes Unforeseeable Events is at the discretion of Tour in Barcelona. The following is a list of examples of Unforeseeable Events:
(a) impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
(b) the death or serious illness and/or injury of a tour participant.

We may require you to provide verification and/or documentation to confirm that you were unable to take your tour if you request a refund under this provision. You may check with Customer Support that the event is an Unforeseeable Event and that you can provide the required documentation before you cancel any booking.

You will not receive any refund

  • If you do not cancel the tour and do not show. Also, timing is calculated in accordance with the time zone of the tour;
  • If you cancel the tour with less than 72 hours before the tour starts;
  • If you do not provide the verification documents that Tour in Barcelona may require for a refund;
  • If you made the booking within the 72 hours before the tour starts.

 

All cancellations must be initiated by contacting Tour in Barcelona Support via:

Emailing: contact@tourinbarcelona.com

COVID WARNING

Due to the Covid-19 outbreak some attractions in Barcelona have restricted their capacity to visitors. Even though we have our website updated with all this information, some changes are most likely to occur. We´ll keep you posted through email!

See you soon!

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